We changed the way reschedules and no-shows are handled by our team and in pod.

 

 
Gain Visibility and Take Action on your No-Shows and Missed Employee Appointments

We've changed the way reschedules and no-shows are handled by our team and in pod.

No shows are now exclusively handled in pod and require client authorization/approval.

Why the Change?

Providing better oversight to our clients is paramount to us.

·      VISIBILITY & OVERSIGHT: This change will give more control and visibility to our power users and help our clients understand why a missed appointment took place and what they can do about it.

 

·      REAL TIME COMMUNICATION: With this new feature, communication between NMS and the employee no longer has to take place behind the scenes. Now, we’ve made it front and center for clear insight and visibility.

How do I Take Action and Get Started?

Simply by logging in and viewing your pod requests from the menu link "Missed Appointment", you can approve to schedule a new exam or service or cancel the service outright.

This process will be automated in a future release.